FAQ's

You get the idea-endless reasons. Needless to say, if your children spend an inordinate amount of time in an area where your dogs commonly place their “gifts,” then you can really use us.

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DogPoop2Scoop provides services for both residential homes and commercial properties such as apartments, condos, and HOA’s.

Dog walking is another facet of our service(s) which include all kinds of fun options your dogs may enjoy including Frisbee, fetch, and jogging, etc.

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Please call for Availability.

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Please see Dog Pooper Scooper Rates

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Wherever your dogs “go.” Seriously, we clean dog runs, concrete areas, wood decks, and residential & commercial landscaped areas.

One area that we really suggest considering as extra important is any area that children may play in such as sand pits and the like. We can typically scoop dog poop in gardens were there is beauty bark, river rock and pea gravel to name just a few.

Additionally, we make our poop pickup services available to large dog shows, commercial dog kennels, municipal dog parks and city dog runs, as well as pet friendly apartments and HOA’s. We do not hose down areas where dogs have “dropped off” their poop unless asked. This is something that needs to be discussed in the initial meeting or phone call. We may need to charge extra for this service. We may not.

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As often as you like. That said, the majority of our pooper scooper routes for dogs are consistently filled with property owners that have requested and receive service once a week. If you have more than 2 or 3 dogs, you may want to consider 2 or more times a week - Call to check our availability in your area.

However, if you have but one small pooch, then you may want to consider every other week.

Worth noting, the Center for Disease Control actually recommends dog waste be cleaned up every week. That being said, every week service and to a lesser degree every other week, are far and away our most popular choice for frequency of poop cleaning's.

Together, we can talk about it and help you decide. We currently scoop during regular daylight hours Monday through Friday and are available for initial client and dog meetings & cleanings on the weekend.

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Call Us!

We’ll go over a couple quick questions about the size of your property, the number of dogs you have, if you need your cat litter box serviced, if you desire a dog walker, and arrange a personal meeting that is convenient for you. If you have provided a good description of how best I should gain entrance to your property, and you have arranged/preferred your dogs to be indoors on your dog poop pickup service day. Other then this, there is no need for the two of us to meet unless you prefer to meet us personally. If there is an accumulation of waste, we will provide you with a quote for the initial cleanup, which on average is $45.00 - Thereafter, the rate will revert back to our normal rate(s).

What days of the week do you offer your pooper scooper services? Poop Butler and The #2 Crew offer our services Monday through Friday. However, we are available to meet new clients on weekends and at times even in the evening after you come home. We have been known to do some dog walking in the evenings and dog poop removal on the weekends as well.

However, that is the exception not the rule. We do our best to remain flexible, but may need to charge more, depending upon the time constraints. If you prefer to leave your dogs in the yard while you are at work, it is best that we meet your canine pals with you just so they can see/smell for themselves that we’re apart of the family. We can either get out to your residence during the day on what will become your normal service day, or I (Todd F.) can arrange to meet you on a weekend or evening week day if its more convenient for you.

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Call Us at: 702.798.0858. Someone is always available or our answering service will pick up the phone and tend to your needs. If the later should occur, we will return your call at the very first opportunity.

If you need to call us during the evening hours, weekend and or after normal business hours, please don’t hesitate to call - we'll get your message and act accordingly. We do carry cell phones, receive our messages immediately whether directly or indirectly via our office staff and or live operator's.

You may email me if you prefer or send me information via my contact page.

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No. If you choose to leave your dogs in the yard while we clean, we, of course, will schedule a meeting with you and your pups on the very first visit.

What we need to do...

Your Dogs should...
• Not be prone to vicious attacks
• Should enjoy our presence
• Shouldn't mind the presence of "strangers"

If this is the case, then there need not be anyone home to take them into the house. Or, leave them remain in the home during your absence and our visitation.

That being said, we need to make absolutely sure, that your presence is not required on our first visit and subsequent visits to your home!

If you choose to always have your dogs indoors, caged, kenneled or chained up then the above precautions are unnecessary.

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That really depends... This is one of the most important aspects of our business. If we have met with you and your dog(s)and your pets have taken a liking to us, then yes they can be in the yard each time we come and scoop their poop.

If you know that your pets have had trouble with people in the past, I mean anyone for that matter, then it may be better for us if your pups were restrained or confined in the house when we arrive.

Keep in mind, that your dogs may be on their best behavior when you, I and your dogs meet together. But when I arrive to clean your property and I walk onto your dogs “territory,” they may no longer see us as a friend with whom they want to play.

You know your dogs better than anyone. If you have some doubts about the behavior of your dog when we show up, you can either have a secret watchful eye on them from the house and monitor their behavior towards us. If you can schedule that, or if someone is home we can knock on the door and your family member can escort the dogs into the house until we are finished.

Ensuring our Safety

Ensuring our safety makes us feel more welcome and comfortable. Yes we are laboring this point, and although I have been bitten by dogs while cycling and running, it is not the most enjoyable.

And no, I did not sue anyone either. Although I don’t want to lose your business over this, it is important that we feel safe around your dogs. If you have the slightest doubt about your dogs friendliness toward strangers, I would suggest we allow them a short hiatus from the backyard. Also, if you know that we are servicing your yard today and you always have your dogs in the house because they are vicious man eaters (dog humor), please look for us in your yard before you allow your dogs out in the yard to relieve themselves.

When in DOUBT - Please don't let them out!

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Waste is disposed of in accordance with Nevada State and county Health and Safety Codes. We will double bag your dogs waste, so that it does not smell and discreetly place it in your non-recyclable trash can or remove it from the premises altogether.

Currently we are looking into using a 100% biodegradable bags for this purpose and by the time you read this may already have made the switch. It is important to us to be as environmentally friendly as possible while performing our pooper scooper duties.

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It depends. Hey, we're honest! We work Monday through Friday. Each day of the week is actually allocated to a certain area of the Valley. On Mondays we may be scooping the South and SouthWest and on other days, in opposite area's of the Valley.

However, if you desire service on a certain day, we can work it into the route, and yes we’ll schedule your property in on that day of the week henceforth.

We take Customer Service very serious, but we hope you understand at times it’s necessary to partition our routes specific to areas on certain service days of the week - it keeps the cost of the service affordable.

It keeps the costs AFFORDABLE!

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We have gone to great lengths and believe it or not we partition or divide our routes up in a way that ensures a client can depend on us showing up on a predetermined day.

You know just how massive the Las Vegas Valley has become, and that to accomplish this feat, has taken a bit of hair pulling and head scratching. We challenge ourselves to keep you and your day of service right where you're positioned.

But we do like to keep an “open door” and an “open mind” policy on this issue. At times, you may absolutely need us to move your pets service day to another for reasons beyond your control. And for that matter, due to unforeseen extraneous variables or explosive company growth (hey, it could happen ..smile), we may ask that we move your service day. We’ll do our best to work around all the challenges, yet maintain our focus on your satisfaction with our service.

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We offer a referral compensation program that is mutually beneficial to our company, and more importantly to you the client, which we are convinced is far superior to any discounts that we could offer. Honestly! We offer significant cash compensation quickly for your referrals.

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If you are not currently an ongoing client of ours, we will offer you a $20.00 check for any and all clients that you send us and who sign up for either;

1. Weekly pooper scooper service, or
2. Bi-Weekly pooper scooper service.

If you are currently one of our ongoing weekly or bi-weekly clients, we offer a whopping $40 check for all your referrals who subsequently sign-up for setup either of the above service(s).

Call us, let’s talk. Since we receive all monthly service fees from our clients upfront before service is started, we can compensate you very quickly. The importance of receiving referrals ranks second only to delivering the highest quality customer care we are capable of offering. Our referral compensation is very aggressive. PLEASE DO NOT refer another household member at the exact same address you live. All referrals are required to be for prospective clients which are friends, acquaintances, and or relatives, etc., who live at a completely different address than your own.

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Yes. We make our pooper scooper services available for large and small one time cleanings for both residential properties, and commercial. Please call for rates!

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All client's are required to prepay for your pet services with Poop2Scoop.

Forms of Payment

• Cash
• Check - left and or retrieved at time of service
• Credit or Debit Card (via this website or post service by prearrangement)

  We typically send out a statement at the end of each month for all services rendered throughout the previous month's services.

  The statement will also be accompanied by the service fees for the following month, and are required to be paid for the upcoming months service. This payment may be sent through the mail or if you choose, you can drop it off at our offices.

  Our pooper scooper fees are always due on by the first of the month and will be applied towards service visits for that month. You will be prepaying for your service.

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  21. Where do I send my payment?

  You may send a check or money order to:

  Poop2Scoop 4931 W. Craig Road Las Vegas, NV 89130

  Or,

  You make a secure credit card payment, through this website via the use of paypal.com This is an extremely secure, well known company currently handling millions of transactions online.

  IMPORTANT NOTE: Although your credit card payment initially originates from our website, you are transferred internally and via the internet to paypal's website, and in our so doing, any and all interaction on your part with paypal will not give us access to your credit card, bank account numbers, and or any of your personal and private information.

  The first time we come to clean your yard, we require that you leave us that months prepayment as well as any initial cleaning charge if we agreed to one.

  IMPORTANT NOTE: for checks that are returned, there will be a $25.00 fee charged IN ADDITION TO THE original amount of the check, PLUS any applicable POSTAGE AND COLLECTION FEES. These amounts need to be remitted to us in the form of a cashiers check, money order, or cash and in person. We must temporarily suspend service to your property until the aforementioned fees are paid in full. If payment for a check is not received within a 10 day limit, your check will be turned over to the Clark County District Attorney's office for prosecution and collection - IT IS A CRIME TO PASS A FRAUDULENT CHECK in the State of Nevada.

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  22. What if I’m late on my monthly payment? (Critical Info)

  With all the methods and convenient opportunity we provide for a client to pay his or her obligation, a delinquent account is taken very seriously.

  Payment is ALWAYS due on the 1st of the month. Our monthly service fees are always paid in advance for the month we will be scooping your property. To receive a full months worth of service, all clients are required to mail their service fee amount as agreed upon to our Office, and or make an online payment no later then the 1st of every month.

  If we have not received your monthly fees by the 1st, then we may need to take your property off our route and delay or suspend service. If you want to start the service back up a few weeks later, we may need to charge a bit more if the dog poop has not been picked up for the weeks we did not visit you.

  If for any reason you choose to stop your service somewhere in the middle of any given month, we will prorate a refund and mail it to your service address.

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  23. Is there an extra charge for the first visit?

  Yes, it is contingent on how much dog poop the property has compiled (no pun intended). In most cases, the charge is $45.00 for this first and initial visit.

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  24. Should I have my gate unlocked on my scheduled service day?

  YES. Since we do not climb or jump fences (neighbors get rightfully suspicious), we require that you make arrangements with us so that we can have access to your yard that day.

  You may also like to leave a key with us at the office, where it will be coded and placed in our key safe. Or, you may want to leave us a key in a hidden, secret location.

  You may have another suggestion and we are open to anything you care to share. But we definitely need to be assured of consistent and open access to your property - IF WE ARE DENIED ACCESS TO THE PROPERTY ON THE DAY OF SERVICE, we will need to charge you a $5.00 "lockout fee" to compensate us for our time, gas, etc.

  If you'd like, you might even consider keeping a gate key in a "lock box" at your home, and provide us with the combination. Upon completion of the day's service we can simply return the gate key to your "lock box" where you can leave it till we next visit your home.

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  25 & 26. What if my dog won't let you in or I forget to unlock the gate to my yard?

  We allow this to happen 2 times without a service charge - It's free the first 2 times your dog disagrees with us being in his presence or we are denied access to the property.

  After the first 2 free incidents, we charge you the full service fee for that day's service, even though we are unable to scoop the poop.

  3 Reasons why this is fair:

  1. we have previously offered two free trips to your home,
  2. we have spent time and gas to drive to your property, and
  3. during the next visit we will have twice as much dog poop to scoop taking twice as long.

  We will make an effort to contact you via phone or by knocking on the house door to see if you are home. If your dogs are frightened by us and would without a doubt prefer to be somewhere else while we scoop the dogs poop, we will need to make future arrangements with you so that he can be taken out of the yard while we “steal his stuff.”

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  27. Do you offer dog walking and play time for my dogs?

  You bet. After gaining enough interest in this service from our current dog pooper scooper clientele, we have decided to offer it. The great news is that we no longer require you to be using our pet pooper scooper services.

  We now offer dog walking, play time and light neighborhood jogging through your neighborhood with your favorite canine pal. And again, you need not use our pet waste removal service.

  This is how it works.

  We’ll come to your home, gain access to your backyard and engage in some real fun play time with your favorite hound just the way he likes it. We can meet together before hand and discuss what your four legged friend considers “fun.” Dog Walking Rates.

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  28. How do you prevent the spread of microbes between yards?

  Excellent question. We take this as serious as you do. The shovels, rakes and dust pans that we wield for dog poop detail in each clients yard is consistently cleaned off after each property we leave.

  We use various disinfectants for this purpose including Parvo killing anti-microbial as well as a "strong" bleach solution. Trash bags containing the poop we “harvest” from your property are sprayed as well as are our own shoes and tools before we enter our own truck. All this is done to combat any chance of transferring chemicals, toxins or microbes between each property and infect any of our client's pets.

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  29. How will I know it is "Poop2Scoop" entering my property?

  Our trucks have the Dog Poop 2 Scoop logo on them and we will be wearing clothes, shirts and baseball caps that have our logo on them as well. We‘ll be carrying large dust pans and rakes too. If your neighbors are ever concerned, we encourage them to just ask us who we are and why we are there.

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  30. As a customer of Poop2Scoop - Is MY satisfaction guaranteed?

  Absolutely! We promise to make every effort to leave your home free of dog poop by the time we exit your property. That's how we make our money, and you, as our client deserve nothing less.

  Since our company’s good name & reputation is contingent upon the quality of service we render, it is our sincere desire that you phone us at 702-798-0858 if you ever feel that you have received a level of service that is substandard to what we have discussed. Forget our reputation. Unequivocally, you and your pets satisfaction is all that is important. We’ll “high tail” it back out to your property within 48 hours. If we simply can’t do that, then you may have that weeks service call for free!

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  31. Do you provide service on holidays?

  Currently, we work on all holidays except for Thanksgiving, Christmas and New Year's day. However, we may at times choose to take off The 4^th of July instead of Thanksgiving. We reserve the right to take any holiday day off, but make an effort to keep it below 5 days each year.

  Any of the above holidays we take off will be quickly caught up and cleaned either the day before or the day immediate following the holiday.

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  32. Is there a service contract needed?

  No. Just start or stop service any time you like by making a phone call to DogPoop2Scoop at 702.798.0858 - If you are feeling a little shy about discussing why you have chosen to cease our pet service, you can email me if that makes the situation any easier for you.

  Although I would love to know why we are losing your dogs “business”, you can expect a lot more “thank you for your ongoing patronage” and “we’ll miss you and your funny pups” than “why are you leaving us.” Lastly, if you choose to stop service any time before you have had your last weekly service, for which you have prepaid, you will receive a prorated refund.

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  33. Can I skip a service visit?

  Yes! Just call our office at 702.798.0858 and let us know how many service days you would like to skip. There will be no charge for those skipped days, but we do ask you advise us 58 hours in advance of such a skip or cancellation of your service.

  We will prorate your next months bill to compensate for the "skipped" service. However, if you are going on vacation, but are leaving your dogs, we of course would need to continue scooping because they will continue _ _ _ _ ing.

  If this is not possible, no problem. We will charge a bit higher on the service day that we come back after you have been away. Reason? If you skip 3 of your normally scheduled service weeks (days) in a row for example, you can imagine that your dogs “business” will be real piled up when we return. We will be there closer to 3 times as long. No worries, we will work it all out with you.

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  34. Doesn't my dogs waste make good fertilizer?

  Absolutely not! Please do your research, don’t take my word for it. Dog and cat waste is incredibly hazardous. As a matter of fact, it is by definition labeled as “hazardous waste” by our most important environmental agencies. I would seriously suggest that you do not use this poisonous fecal matter in hopes of achieving fertilizer “like” results in your lawn or garden. Take extra measures to keep from vegetation.

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  35. What about heavy rain days?

  At times this can be an issue. But because we have such a large clientele base that we simply cannot fall behind, it is by choice that we get out and do our duties if the rain is on the light side.

  However, if the rain turns into bullets, the clouds frown down upon us with darkness, and the showers relentlessly turn us into soggy dogs, or lightening & thunder is rumbling, we prefer to move your scheduled day to the next days route.

  IMPORTANT NOTE: It is near impossible to guarantee any degree of quality poop removal when the skies have painted the lawns in shadows ensuring “canine land-mines” making targeting and removal of the mess, less than a perfect science. If for some reason the skies of Nevada open up for a full week, your next fees will be prorated for the visits you did not receive.

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