1. I’m too busy to read through all this. Can I just call you with all my questions?Yes, I would be happy to answer all your questions concerning our dog & cat pooper scooper service. We'd love to hear from you - Call Us!DOG POOP 2 SCOOP4931 W. Craig Road Las Vegas, NV 89130 702.798.0858
2. Why in the heck would I hire a pooper scooper?
Most hire us because they simply don’t have the time to keep up with their dogs weekly “production.” The second most common reason we hear is that many people find the chore disgusting and would much prefer to secure an affordable and convenient solution to their dog poop problem.
You get the idea-endless reasons. Needless to say, if your children spend an inordinate amount of time in an area where your dogs commonly place their “gifts,” then you can really use us.
3. What areas does DOG POOP 2 SCOOP service?We currently provide our friendly, dog & cat professional pooper scooper services to all areas of the Las Vegas, North Las Vegas, Henderson, Boulder City, NV - the entire valley!
4. What kind of services do you offer?DogPoop2Scoop provides services for both residential homes and commercial properties such as apartments, condos, and HOA’s. Dog walking is another facet of our service(s) which include all kinds of fun options your dogs may enjoy including Frisbee, fetch, and jogging, etc.
5. Pet Sitting and Home Sitting?Please call for Availability.
6. How much do you charge for your dog & cat pooper scooper servicePlease see Dog Pooper Scooper Rates
7. Where do you clean?Wherever your dogs “go.” Seriously, we clean dog runs, concrete areas, wood decks, and residential & commercial landscaped areas. One area that we really suggest considering as extra important is any area that children may play in such as sand pits and the like. We can typically scoop dog poop in gardens were there is beauty bark, river rock and pea gravel to name just a few. Additionally, we make our poop pickup services available to large dog shows, commercial dog kennels, municipal dog parks and city dog runs, as well as pet friendly apartments and HOA’s. We do not hose down areas where dogs have “dropped off” their poop unless asked. This is something that needs to be discussed in the initial meeting or phone call. We may need to charge extra for this service. We may not.
8. How often does the Poop2Scoop service my lawn or yard?As often as you like. That said, the majority of our pooper scooper routes for dogs are consistently filled with property owners that have requested and receive service once a week. If you have more than 2 or 3 dogs, you may want to consider 2 or more times a week - Call to check our availability in your area. However, if you have but one small pooch, then you may want to consider every other week. Worth noting, the Center for Disease Control actually recommends dog waste be cleaned up every week. That being said, every week service and to a lesser degree every other week, are far and away our most popular choice for frequency of poop cleaning's. Together, we can talk about it and help you decide. We currently scoop during regular daylight hours Monday through Friday and are available for initial client and dog meetings & cleanings on the weekend.
9. How do I start my service?Simply call our office(s)at: 702.798.0858. Since there isn’t a need to create any kind of binding contract whatsoever, we are completely prepared to respond to your poop pickup needs quickly.Call Us!We’ll go over a couple quick questions about the size of your property, the number of dogs you have, if you need your cat litter box serviced, if you desire a dog walker, and arrange a personal meeting that is convenient for you. If you have provided a good description of how best I should gain entrance to your property, and you have arranged/preferred your dogs to be indoors on your dog poop pickup service day. Other then this, there is no need for the two of us to meet unless you prefer to meet us personally. If there is an accumulation of waste, we will provide you with a quote for the initial cleanup, which on average is $45.00 - Thereafter, the rate will revert back to our normal rate(s). What days of the week do you offer your pooper scooper services? Poop Butler and The #2 Crew offer our services Monday through Friday. However, we are available to meet new clients on weekends and at times even in the evening after you come home. We have been known to do some dog walking in the evenings and dog poop removal on the weekends as well. However, that is the exception not the rule. We do our best to remain flexible, but may need to charge more, depending upon the time constraints. If you prefer to leave your dogs in the yard while you are at work, it is best that we meet your canine pals with you just so they can see/smell for themselves that we’re apart of the family. We can either get out to your residence during the day on what will become your normal service day, or I (Todd F.) can arrange to meet you on a weekend or evening week day if its more convenient for you.
10. I have further questions not addressed here?Call Us at: 702.798.0858. Someone is always available or our answering service will pick up the phone and tend to your needs. If the later should occur, we will return your call at the very first opportunity. If you need to call us during the evening hours, weekend and or after normal business hours, please don’t hesitate to call - we'll get your message and act accordingly. We do carry cell phones, receive our messages immediately whether directly or indirectly via our office staff and or live operator's. You may email me if you prefer or send me information via my contact page.
11. Is it required that I be at my property when you come and clean it?No. If you choose to leave your dogs in the yard while we clean, we, of course, will schedule a meeting with you and your pups on the very first visit. What we need to do...Is to ascertain whether or not your dogs enjoy being around us.
If this is the case, then there need not be anyone home to take them into the house. Or, leave them remain in the home during your absence and our visitation. That being said, we need to make absolutely sure, that your presence is not required on our first visit and subsequent visits to your home! If you choose to always have your dogs indoors, caged, kenneled or chained up then the above precautions are unnecessary.
12. Can my dogs be left in the yard when you service our property?That really depends... This is one of the most important aspects of our business. If we have met with you and your dog(s)and your pets have taken a liking to us, then yes they can be in the yard each time we come and scoop their poop. If you know that your pets have had trouble with people in the past, I mean anyone for that matter, then it may be better for us if your pups were restrained or confined in the house when we arrive. Keep in mind, that your dogs may be on their best behavior when you, I and your dogs meet together. But when I arrive to clean your property and I walk onto your dogs “territory,” they may no longer see us as a friend with whom they want to play. You know your dogs better than anyone. If you have some doubts about the behavior of your dog when we show up, you can either have a secret watchful eye on them from the house and monitor their behavior towards us. If you can schedule that, or if someone is home we can knock on the door and your family member can escort the dogs into the house until we are finished. Ensuring our SafetyEnsuring our safety makes us feel more welcome and comfortable. Yes we are laboring this point, and although I have been bitten by dogs while cycling and running, it is not the most enjoyable. And no, I did not sue anyone either. Although I don’t want to lose your business over this, it is important that we feel safe around your dogs. If you have the slightest doubt about your dogs friendliness toward strangers, I would suggest we allow them a short hiatus from the backyard. Also, if you know that we are servicing your yard today and you always have your dogs in the house because they are vicious man eaters (dog humor), please look for us in your yard before you allow your dogs out in the yard to relieve themselves. When in DOUBT - Please don't let them out!
13. What do you do with all the dog poop you scoop?Waste is disposed of in accordance with Nevada State and county Health and Safety Codes. We will double bag your dogs waste, so that it does not smell and discreetly place it in your non-recyclable trash can or remove it from the premises altogether. Currently we are looking into using a 100% biodegradable bags for this purpose and by the time you read this may already have made the switch. It is important to us to be as environmentally friendly as possible while performing our pooper scooper duties.
14. Can I choose the service day?It depends. Hey, we're honest! We work Monday through Friday. Each day of the week is actually allocated to a certain area of the Valley. On Mondays we may be scooping the South and SouthWest and on other days, in opposite area's of the Valley. However, if you desire service on a certain day, we can work it into the route, and yes we’ll schedule your property in on that day of the week henceforth. We take Customer Service very serious, but we hope you understand at times it’s necessary to partition our routes specific to areas on certain service days of the week - it keeps the cost of the service affordable. It keeps the costs AFFORDABLE!
15. Will my service day ever change?We have gone to great lengths and believe it or not we partition or divide our routes up in a way that ensures a client can depend on us showing up on a predetermined day. You know just how massive the Las Vegas Valley has become, and that to accomplish this feat, has taken a bit of hair pulling and head scratching. We challenge ourselves to keep you and your day of service right where you're positioned. But we do like to keep an “open door” and an “open mind” policy on this issue. At times, you may absolutely need us to move your pets service day to another for reasons beyond your control. And for that matter, due to unforeseen extraneous variables or explosive company growth (hey, it could happen ..smile), we may ask that we move your service day. We’ll do our best to work around all the challenges, yet maintain our focus on your satisfaction with our service.
16. What are your discounts?We offer a referral compensation program that is mutually beneficial to our company, and more importantly to you the client, which we are convinced is far superior to any discounts that we could offer. Honestly! We offer significant cash compensation quickly for your referrals.
17. How does your referral program work?If you are not currently an ongoing client of ours, we will offer you a $20.00 check for any and all clients that you send us and who sign up for either;
If you are currently one of our ongoing weekly or bi-weekly clients, we offer a whopping $40 check for all your referrals who subsequently sign-up for setup either of the above service(s). Call us, let’s talk. Since we receive all monthly service fees from our clients upfront before service is started, we can compensate you very quickly. The importance of receiving referrals ranks second only to delivering the highest quality customer care we are capable of offering. Our referral compensation is very aggressive. PLEASE DO NOT refer another household member at the exact same address you live. All referrals are required to be for prospective clients which are friends, acquaintances, and or relatives, etc., who live at a completely different address than your own.
18. Do you also clean cat litter boxes? UNAVAILABLE
19. Is it possible to hire you for a one-time cleaning only?Yes. We make our pooper scooper services available for large and small one time cleanings for both residential properties, and commercial. Please call for rates!
20. How am I billed and where is payment sent?All client's are required to prepay for your pet services with Poop2Scoop.
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